Our policy lasts 3 days. If 3 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
All the refunds of any transaction’s amount against any purchase through this website would be refunded to the original mode of payment
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
The delivery of the product will be made through a courier service.
- Non-returnable items
- Gift cards
- On Sale Items
- Promotional Items
There are certain situations where only partial refunds are granted:
Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
Any item that is returned more than 3 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org and we will arrange pick up.
Yes you can. We want to offer you, our valued customers, the peace of mind of shopping with us and also we fully understand that sometimes you might change your mind on a bought item, If after making the purchase online and you still have not received the item, you could still cancel your order. If you have paid through electronic means (Credit or Debit card, other payment cards) then the money would be refunded, but due to individual card providers, the amount may take time to reflect in your card statement. If you wish to return the item after receiving it.
To return your product, you should email to email@example.com to arrange the pickup, with the pick-up and delivery address details.
Return item due to Seller's Fault (Item is not as described – item defective ... etc.)
A) If the buyer claimed within the 3 Days of the date of delivery -dna-beauty.com pays the delivery shipment fees.
B) If the buyer claimed after the 3 Days of the date of delivery (*Only if returned approved) return shipment fees will be incurred by the buyer.
Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.